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Privacy Policy

This privacy policy explains how Kanzen Labs Ltd ("we", "us", "our") collects, uses and protects your personal data when you visit our website or interact with us. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who we are

Kanzen Labs Ltd is the data controller for personal data collected through this website and in connection with our services. If you have any questions about how we handle your data, please contact us at:

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2. What data we collect

We collect and process the following personal data:

2a. Contact and enquiry forms

  • Name

  • Email address

  • Company name (where provided)

  • Message content and any other information you choose to share with us

2b. Email marketing

  • Name and email address (where you have opted in to receive marketing communications)

  • Email engagement data (opens, clicks) where applicable

2c. Client project data

  • Business contact information of client representatives

  • Project briefs, formulation requirements and related documentation shared with us in the course of delivering our services

  • Communication records relevant to project delivery

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3. How we use your data

We use your personal data for the following purposes:

  • To respond to your enquiries and contact form submissions

  • To send marketing communications where you have given your consent

  • To deliver our formulation, compliance, testing and manufacturing services to clients

  • To manage our ongoing client relationships

  • To comply with our legal obligations

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4. Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent: for email marketing communications. You may withdraw your consent at any time by clicking unsubscribe in any of our emails or contacting us directly.

  • Legitimate interests: for responding to enquiries and managing client relationships, where our interests are not overridden by your rights.

  • Contract performance: for processing data necessary to deliver our services to clients.

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5. How long we keep your data

  • Enquiry and contact data: retained for as long as is necessary for the purposes for which it was collected, and deleted when no longer required.

  • Marketing data: retained until you withdraw consent or unsubscribe.

  • Client project data: retained for as long as is necessary in connection with the relevant project and any ongoing legal or contractual obligations arising from it.

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6. Who we share your data with

We do not sell your personal data. We may share it with:

  • Trusted third-party service providers who support our business operations (e.g. email platforms, CRM tools), who are contractually required to keep your data secure and use it only for the purposes we specify.

  • Professional advisors including legal and compliance consultants where necessary.

  • Regulatory or law enforcement authorities where we are legally required to do so.

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7. Your rights

Under UK GDPR, you have the following rights:

  • The right to access the personal data we hold about you

  • The right to rectification of inaccurate data

  • The right to erasure (the ‘right to be forgotten’)

  • The right to restrict processing

  • The right to data portability

  • The right to object to processing

  • The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@kanzenlabs.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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8. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Where we use third-party platforms to process your data, we ensure they meet appropriate security standards.

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9. Cookies

Our website uses cookies. Please refer to our Cookie Policy for full details of how we use cookies and how you can manage your preferences.

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10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.

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11. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact:

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